Thank you for choosing iRock Development Solutions, LLC dba iRock Résumés. We take your commitment to invest in your career advancement seriously. We are excited to help you with the tools and strategies that have helped our clients get great results.
To help us have a solid start, here are the terms and conditions to accept with your purchase. You never have to look at these again since we do all we can to make sure you are satisfied. However, our lawyer has us submit this as a point of clarity for all parties involved.
iRock clients have an excellent record of landing interviews, jobs, and advancing their careers. Yet, we offer no guarantees of landing a job or promotion as a result of using my services. In fact, no career services provider should or can.
However, we do offer a “Rewrite Guarantee” if you do not land an interview within 60 days of using your new career documents. You must show proof that you have applied to jobs that align with the target industry/job your resume was written for and received a rejection email or letter.
Please note: all quotes, proposals, and rates are valid for 14 days. If an invoice has been sent and not paid, for accurate financial accounting, it will be deleted from our system.
For all services purchased, you acknowledge that this is a collaborative process between us. You also agree to perform suggested activities to generate the best job search results. Without your engagement in the process, the results will not be what you desire.
To allow us to service all clients timely, this agreement commits you to:
- providing all documents needed to complete your project within 72 hours of initial payment.
- the entire project is completed with your engagement within 45 days of the completed purchase.
Projects can take 14-21 days to complete depending upon the package you select. Please review the tasks list to ensure you send all required documents. If you do not have all the items requested, please advise us once you have sent the final documents you want us to consider for your project. The project timeline begins when all documents you want considered are in, not when payment is made. Having all documents in allows for uninterrupted writing and project delivery time.
Rough drafts of the documents will focus on information presented by you, the client. This can be from submitted items, the discovery call, and/or the consultation. Additional information after the ROUGH DRAFT(S) have been delivered MUST BE SUBMITTED WITHIN THREE DAYS OF DELIVERY.
Once the FINAL DRAFT has been submitted, you will have an additional THREE DAYS TO REQUEST ANY EDITS. On the FOURTH DAY, the document will be considered final. Edits requested on the FOURTH DAY of the FINAL DRAFT will be charged an update fee. The fee will be determined by the details of the request.
iRock Development Solutions, LLC dba iRock Résumés do not offer refunds as services and documents are intellectual property and take a significant amount of time to complete which can not be recouped.
However, we take client satisfaction very seriously. It is our policy to work with you until you are satisfied with your documents and services (within reason). We build our business on referrals and word-of-mouth from happy clients. Let us know what we need to do to ensure we accomplish that goal.
Your service includes professionally written documents also known as marketing and branding documents. As the client, you are responsible for reviewing your documents for completeness and accuracy. Once you give us the approval of the documents, it certifies to us you are satisfied with the documents.
We, or iRock Development Solutions, LLC dba iRock Résumés, are not liable for any damage caused by omissions, false statements, or inaccuracies. We work with you through the document edit to finalization phase. It is your responsibility to review, finalize, and approve your documents before using them.
If you need to reschedule a call (consultation, interview prep, or coaching) please give a 4-hour notice.
Again, all services are considered complete within 45 days of purchase date unless otherwise stated by written agreement in the package you selected. This is regardless if you fail to follow through on your commitments of the contract.
Terms and conditions are subject to change based on the needs of the business–iRock Development Solutions, LLC dba iRock Résumés.
Promotional Content: Client testimonials and referrals are the crux of how we receive business, and for that we’re grateful. However, there will be times when we will use client testimonials, experiences, and stories to promote the business as happy clients begat more happy clients. Our goal is to attract clients just as awesome as you are. At the end of our working together, we would love a video and/or written testimonial of our time together.
We sometimes may use documents we create to enter contests, get published, or other means of enhancing our professional status. We will conceal all client identifying information including name, email, phone number, and LinkedIn URL.
iRock is closed for business on Sundays and Holidays. These days will not count in the number of days allotted for your service(s).
Thank you for choosing iRock Development Solutions, LLC dba iRock Résumés as your career strategy partner. We appreciate your business and confidence in our services.