Why should I invest a professional resume writer? Can’t I just write it myself?
Yes, you sure can! But, the thing is, hiring managers only spend about 6 seconds scanning your resume. We in the career industry call it the “6-second test”. If your resume fails the 6-second test, that means it does not stand out. Your resume should not only look nice (format) but it also has to read well. It needs to tell a your career story. It if does[nt, it will most likely go in the “trash” pile and not the “call” pile.
Furthermore, choosing to write your own resume will take time and effort to do it right. And, if well-meaning friends and mentors tell you it’s “good” only to never get an interview, then it’s time for professional help. The above is what usually happens when you go the “D.I.Y.” route.
If making an investment right now is not feasible, consider one of iRock’s Payment Plan methods.
Just know iRock’s career documents will land interviews within 60 days or sooner as long as you apply for the roles the resume targets. If it doesn’t, we will re-write it for you. That’s our guarantee.
How does the process work?
Select the service(s) or package(s) you are interested in and pay for it on the website. Once we receive your order, we will add your project to our client portal and send you access with next steps to get your project started.
Need to chat before securing your service? Complete the Client Intake Form and one of our iRock team members will reach out to you in within 2 business days to discuss your individual needs.
Can I send scanned or hard copy(ies) of my resume?
We prefer documents in Microsoft Word Format as it reduces the timeline for your project. Sending in Adobe PDF (non-scan PDF) format is ok as we along as it can convert to a Word document.
If you have a non-convertible or hard copy, we ask that you type the info into a Microsoft Word or Pages (Apple) editable document. No need to format it as the content is all we are looking for. It does not have to be pretty. That’s what you pay us for.
If you are unable to retype the non-convertible documents, we can do it for you. We charge a $50 administrative fee to retype the information. Please let us know during the Discovery Call phase.
Will I get a rough draft before the project is complete?
Yes. You will receive rough drafts that will be uploaded to your client portal. The rough drafts are 90-95% complete due to our powerful consultation & strategy session we conduct before writing your documents.
Please note, rough drafts are just that, rough drafts. They will not be 100% perfect documents at this phase. We work to perfect your documents before final delivery with the goal of 100% error-free. Please review our Terms & Agreement before committing financially to your project.
You will have 72 hours (excluding Sundays) to review and submit edits of the rough drafts. If you need more time, please let us know. We will do our best to accommodate you. Just keep in mind, we set timelines to stay on track with other projects.
If you do not return edits within three days, your project will be marked complete on the fourth day. At that time, you will receive the documents in the final formats – Microsoft Word, PDF, and ATS (plain .txt) versions.
Any edits after the fourth day, will require a fee of $50 per half-hour (30 minutes). Most edits can be completed within a half-hour. This rate will not be prorated.
How long will it take to receive my final documents?
Once edits of the rough drafts are complete, we deliver your final documents within 48-72 hours (excluding holidays and Sundays).
Do you offer refunds?
No, and here’s why.
We are a company of excellence and thus work to provide a high-level customer experience. Furthermore, we are unable to recoup our time or the intellectual property once it has been released.
If you are not 100% satisfied, we work with you until you are completely confident with your documents.* Thus, we do not offer refunds. If an order is canceled within 48 hours of purchase, a 10% cancelation fee will be retained from the purchase price of your service(s). You can read our full terms and conditions here.
We love referrals. In fact, our company thrives on referrals and represents over 90% of our business. Hence, your complete satisfaction is our goal.
*Up to three rounds of revisions within a timely fashion. This offer is good during the project timeline and up to three days post final delivery.
Do you offer a guarantee?
YES! OUR GUARANTEE TO YOU…..
60 DAY GUARANTEE – We pride ourselves on collecting detailed information from our clients to produce the best representation of who you are as a professional. Hence, we want you to be happy with your branding and marketing documents and/or LinkedIn profile. Our goal is to make each and every one of our clients excited and confident about their job landing campaigns.
Therefore, we guarantee that our career marketing documents and/or LinkedIn profile, within 60 days of finalization, will land interviews and elicit positive responses from recruiters and prospective employers.
If you do not land any interviews after appropriately distributing your career marketing documents for jobs that meet your qualifications, and for which the resume is targeted, we will rewrite your resume, free of charge, until you get results. Please review our Terms & Agreement for more information and further clarity.
Do you protect my information?
COMPLETE CONFIDENTIALITY – We maintain the highest level of professionalism and keep client documentation strictly confidential. No information or files will be sold, distributed or shared with any party other than the client and appropriate members of iRock Development Solutions, LLC dba iRock Résumés
How can I update my resume in the future?
INFORMATION UPDATES – If you change your address, phone number or e-mail address, we will update your documents at no extra charge. If you wish to add a new job to your resume in the future, we will update your resume for a reduced fee.
Do I need to fill out a bunch of forms to complete my project?
No. We at iRock do not believe in having our clients fill out a bunch of forms. If we were to have you do that, there’s no need to pay us.
Instead, we conduct a detailed consultation to gather the information needed for your project. In fact, we service clients running away from providers asking them to complete lengthy forms. We take those clients with open arms because “Ain’t nobody got time for that!”.
What do you need to complete my project?
For career-related written documents, we request the following items in an editible format if possible. PDFs are ok if they can be edited.
- Old Resume
- Old Cover Letter, if available
- Past job description(s)
- Current job description(s)
- Job Performance Reviews, past and current
- Two dream job descriptions. Ok to send live links from job boards
If you do not have all the items, it will not hinder your project. We can gather information in other ways. Just let us know at the time of booking your project.
How long does the process take?
Once we receive all the information you want us to consider for your project, we know to get started. This is when the timeline begins.
The rough drafts can take between 14-21 business days depending on the package you choose. Resume only services can take 7 business days. This timeline includes the consultation and strategy session.
This timeline excludes the iElevate package which is a 45-day program.
In what format will I receive my documents?
All documents are sent via e-mail as a Word file. Upon your final approval, you will receive three versions of your resume. 1) Microsoft Word (.doc), 2) Adobe PDF, and 3) ATS/ASCII plain text (.txt).
The Microsoft word version is your Master Copy. This is the copy you will use to edit and change as you need depending on the job your apply for in the industry we targed your documents for. Just make sure to save the edited version as a PDF and plain.txt. We can discuss your individual situation during the consultation.
Will my resume pass the ATS/ASCII and database system?
Let’s first define what that means. ASCII (American Standard Code for Information Interchange) format is a .txt file that contains no fancy formatting. I nicknamed it the ugly resume as it has no bells and whistles. This format is readable by the majority of company databases.
Many systems are now savvy enough to read Microsoft and Adobe PDF. We provide to our clients with these formats as well. We provide three versions of your resume – Microsoft Word, Adobe PDF, and plain.txt. And, we provide the cover letter in Microsoft Word and plan.txt.
If I misplace the electronic version of my new resume, how can I get another copy?
Well, you’re in luck! We keep permanent copies of your career marketing documents. Should you lose, misplace, or damage your document files, contact us for an email replacement, free of charge.
What if I am unsure of the industry or type of position I am looking for?
That’s where coaching needs to happen. We offer the iElevate program that combines coaching and career document development. We also offer standalone coaching packages. These packages help identify your career focus using your skills, talents, and abilities.
I want to create a ‘general’ resume so I can keep my options. Can you do this?
One of the mistakes job seekers make is creating a “jack-of-all-trades” resume. Employers look for specified skills when recruiting. Thus, it is important to keep each resume focused on a specific industry. This does not limit you. It in fact, increases your chance of landing an interview. Landing an interview that can lead to a job is the goal of a resume.
We offer 2nd and 3rd targeted resume versions for an extra charge. Notify us at the beginning of your project if this is your desire.